Returns & Exchanges
At Robert Earl Keen, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn fashion apparel and accessories. Please ensure items are in their original condition with all tags attached to qualify for a full refund or store credit.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.
Ship It Back
Drop off your package at any authorized carrier location; please keep your tracking receipt as proof of shipment until your return is processed.
Receive Your Refund
After our warehouse team inspects the returned goods, we will issue a refund to your original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing